FAQ Updated 09/27/2025

Q: When is your last day open?
A: We’ll be open until inventory is gone — and things are already going quickly! .

Q: Can I make a return or exchange?
A: Purchases made before XXX are eligible for return if you’re within 7 days of purchase, the item is unused, and tags are attached. Purchases made Setp 26, 2025 and forward are final sale — no exceptions.

Q: What’s currently on sale?
A: See below:

• Full price items are discounted at 20% off.
• Stable Supplies, Tack Cleaner, Supplements, Treats — 5% off.
• Stickered Items with colors. See color codes with dollar amounts.
  

Q: Can I shop online?
A: Yes! We are still fulfilling all online orders as normal. Use code RETIREMENT online at checkout to get 20% off your entire purchase.

Q: Can I call to place an order and receive sales prices?
A: You’re welcome to call and place an order, but retirement sale pricing applies only for in-store purchases.

Q: Are sales final?
A: Yes — all retirement sale purchases (Sept 26 and later).

Q: I have items on consignment with you — can I pick it up?
A: If your consignment items are still within the 60 day drop off period, yes please call the store during normal business hours for details: (978) 486-0008.

Q: I have not received my consignment payment, what is the process?
A: We are in process of consolidating and sending out e-checks. Please be patient as we go through the process.

Q: Are you selling any of your fixtures and hardware?
A: Yes! Please email the store horsemans.exchange@gmail.com with what piece you’re interested in. You’re also welcome to stop in and browse fixtures.

Q: Will you be restocking popular items? A: No — what’s on the floor is what’s available.

Q: Are gift cards still valid?
A: Yes — gift cards can still be redeemed in-store while inventory lasts.